Common FAQs
Below are some common questions we hear from customers about our products and shipping. Please reach out with any questions you have and we’ll be happy to help sales@popsbirding.com
Customer Support
Warranty & Post Sale Support
Limited Lifetime Product Workmanship Warranty
Pop’s is proud to offer quality products and warranty our products from manufacturer defects for the lifetime of the product. Pop’s Limited Lifetime product Workmanship Warranty applies to all products that are manufactured by Pop’s (“Product”) and applies only to new products sold in their original, sealed packaging purchased from Pop’s or one of Pop’s Authorized Retailers. This warranty covers any manufacturing defect that renders the products unusable and will be covered in such a way that replacement parts and/or full product replacements will be provided to any customer who returns an item due to manufacturer defects. Product warranty and claims are handled by Pop’s warranty department at Warranty@PopsBirding.com
Customer Satisfaction Guarantee
Our 30 Day Satisfaction Guarantee applies to new products sold in their original, sealed packaging purchased from Pop’s or one of Pop’s Authorized Retailers. Any Customer who is not satisfied with their purchase for any reason can return their product within 30 days of purchase to Pop’s or the Authorized Retailer they purchased from. Product Returns are handled by Pop’s Birding Company’s Returns Department at Returns@PopsBirding.com't.
Shipping & Returns
We currently ship to US & Canada and most orders ship within a day. There are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Do you offer post-sale support for your products?
Absolutely, we love hearing from customers, call us at 888-554-1175 with any questions and we'll be happy to help.
Hummingbird Sanctuary FAQ
Attract more Hummingbirds
How to keep my “bully” hummingbird from chasing away other hummingbirds?
Try adding a variety of feeders and swings placed far away enough that they are of sight from one another. This is the best way to encourage territorial hummers to get along - by giving them separate spaces to be territorial over.
What are some good nectar-rich flowering plants to attract hummingbirds?
Brightly-colored flowers that are tubular hold the most nectar, and are particularly attractive to hummingbirds. These include perennials such as bee balms, columbines, daylilies, and lupines; biennials such as foxgloves and hollyhocks; and many annuals, including cleomes, impatiens, and petunias.at are some good nectar rich flowering plants to attract hummingbirds?
How can I create the Ultimate Hummingbird Sanctuary?
Hummingbirds just need 3 things: a reliable food source, a place to perch, and something to be territorial over (like a wildflower garden). Check out our comprehensive guide here
Hummingbird Swing FAQ
Do hummingbirds really swing on it?
Yes! Hummingbirds are extremely territorial. Just place within one foot of a food source, and hummingbirds will use the swing as a perching spot to keep watch over their food source.
How do I hang my swing?
Each swing comes with either a stainless steel or copper s-type hook You can use the included hook to hang your swing from any garden pole. Be sure to read proper swing to feeder placement below. You can purchase additional s hooks from Pop’s to hang your feeders nearby.
Where should I place my swing?
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How can I help hummingbirds discover my swing?
Try placing your swing in an existing feeder location, then move the feeder about a foot away, eye level with the swing. This will help hummingbirds discover the swing due to their excellent recall memory! Clean your feeder regularly and provide fresh nectar every 1-2 days to ensure you are providing an area worth being territorial over. Choose a location for your swing / feeder that is well protected from the elements, with easy access to guard and retreat as needed. Above all else, give it time. It may take your hummingbirds an entire season to discover the swing, especially if introduced mid-season.
Nectar FAQ
Nectar Safety
Does your nectar contain dye's or preservatives?
Our clear, all natural fomula contains no dyes or harmful preservatives. You do not need red dyes to attract hummingbirds to your feeder. The feeder alone combined with their inquisitive minds is enough to cause them to investigate. Dyes and other additives can be harmful to a hummingbird's diet.
How long does nectar stay fresh?
Once nectar is out in a feeder, exposed to sun, heat, and the elements, it starts fermenting far faster than nectar sitting in your fridge. As a general guideline:
- Hot weather (90°F+): replace every 1–2 days, sometimes daily
- Normal/moderate weather: replace every 2–3 days
- Cooler weather: every 3–5 days is generally acceptable
How often should I change my hummingbird nectar?
In hot or humid climates you may need to change nectar every 1-2 days. As a best practice, try filling feeders half way full or so much as your hummingbirds are emptying your feeders every couple of days. This will ensure you have the freshest nectar on the block and keep them coming back for more!
Mixing & Storage
What is the recipe for DIY Homemade nectar
1 Part Sugar to 4 Parts Water is the standard, research-backed ratio for DIY nectar.
Common homemade batch sizes at the 4:1 ratio:
- Small (8 oz nectar) = 1.6 oz sugar to 6.4 oz water (Best for limiting waste for a small 8 oz feeder.)
- Medium (2½ Cup Batch) = ½ cup sugar to 2 cups water (Best for a couple of mid-sized feeders or moderate daily traffic.)
- Large (5 Cup Batch) = 1 cup sugar to 4 cups water (Best for multiple feeders or refilling less often during peak season.
What is "1 part" when mixing nectar?
A "part" is just a unit of measurement you choose — a cup, an ounce, a tablespoon, whatever fits your container. The ratio tells you how many of those units of one ingredient to combine with how many units of the other. As long as you use the same unit for both ingredients, the ratio holds no matter how big or small the batch is.
For example, a 1:4 ratio means:
- 1 cup sugar (or nectar concentrate) : 4 cups water
- 1 ounce sugar (or nectar concentrate) : 4 ounces water
- 1 tablespoon sugar (or nectar concentrate) : 4 tablespoons water
How do I calculate how much 1 part sugar to 4 parts water to make homemade nectar?
Try our Nectar Change Calculator - Input how hot it is and how much nectar you want to make. We'll tell you the exact nectar to water ratio and how often to change it.
