Return Policy

We have a 14-day return policy, which means you have 14 days after your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase or an order number.

To start a return, contact us at Sales@PopsBirding.com. Please note that returns will need to be sent to the following address: Pop's Birding, Attn: Returns Dept, 2184 Channing Way, #427, Idaho Falls, ID 83404.

Items sent back to us without first requesting a return will not be accepted. Please pack returns securely, in packaging that protects them as well as the packaging they arrived in.

You can always contact us with any return question at Sales@PopsBirding.com.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards, or on items that are used or damaged and not in their original packaging.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Sales@PopsBirding.com.

Customers who purchase Pop's Products from Authorized Retailers receive the full benefits of Pop's Warranty and Returns policy and dedicated post-sale customer support.

Limited Lifetime Warranty

Pop's is proud to offer quality Products and warrant our Products from manufacturer defects for the lifetime of the Product. Pop's Limited Lifetime Product Workmanship Warranty applies to all Products that are manufactured by Pop's ("Product") and applies only to new Products sold in their original, sealed packaging purchased from Pop's or one of Pop's Authorized Retailers. This warranty covers any manufacturing defect that renders the Products unusable and will be covered in such a way that replacement parts and/or full Product replacements will be provided to any customer who returns an item due to manufacturer defects. Product Warranty and Claims are handled by Pop's Birding Company's Warranty Department at Warranty@PopsBirding.com.

14-Day Satisfaction Guarantee and Return Period

Pop's is proud to offer a 14-Day Satisfaction Guarantee and Return Period on Pop's Products. Pop's 14-Day Satisfaction Guarantee applies only to new Products sold in their original, sealed packaging purchased from Pop's or one of Pop's Authorized Retailers. Any customer who is not satisfied with their purchase for any reason can return their product within 14 days of delivery to Pop's or the Authorized Retailer they purchased from. Product Returns are handled by Pop's Birding Company's Returns Department at Sales@PopsBirding.com.