We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or an order number.

To start a return, you can contact us at Sales@PopsBirding.com. Please note that returns will need to be sent to the following address: Pop's Birding Attn: Returns Dept 2184 Channing Way #427 Idaho Falls, ID 83404 

Items sent back to us without first requesting a return will not be accepted. Please note, return packages must packed with sufficient packaging in the same consistency as received. 

You can always contact us for any return question at Sales@PopsBirding.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@PopsBirding.com.

Customers who purchase Pop’s Products from Authorized Retailers receive full benefits of Pop’s Warranty and Returns policy and dedicated post-sale customer support. 

Limited Lifetime Product Workmanship Warranty

Pop’s is proud to offer quality Products and warrant our Products from manufacturer defects for the lifetime of the Product. Pop’s Limited Lifetime Product Workmanship  Warranty applies to all Products that are manufactured by Pop’s (“Product”) and applies only to new Products sold in their original, sealed packaging purchased from Pop’s or one of Pop’s Authorized Retailers. This warranty covers any manufacturing defect that renders the Products unusable and will be covered in such a way that replacement parts and/or full Product replacements will be provided to any customer who returns an item due to manufacturer defects. Product Warranty and Claims are handled by Pop’s Birding Company's Warranty Department at Warranty@PopsBirding.com

30 Day Satisfaction Guarantee and Return Period

Pop’s is proud to offer a 30 Day satisfaction guarantee and Return Period on Pop’s Products. Pop’s 30 Day Satisfaction Guarantee applies only to new Products sold in their original, sealed packaging purchased from Pop’s or one of Pop’s Authorized Retailers. Any Customer who is not satisfied with their purchase for any reason can return their product within 30 days of purchase to Pop’s or the Authorized Retailer they purchased from. Product Returns are handled by Pop’s Birding Company’s Returns Department at Returns@PopsBirding.com